Refer yourself
Tell us what you want from your next home and where support would make a difference.
Supported housing referrals
Start a referral. We’ll help with the rest.
Refer yourself, someone you support or a person you work with. The first step is a short, secure enquiry about the home and support that may be needed.
Self, family and professional referrals
Homes across London and East Sussex
Monday to Friday, 9am to 5pm
Who can refer
You do not need to be a professional to begin.
An initial enquiry is not a commitment. Ask for a first conversation without sharing case details, or complete the referral form when you are ready.
Refer someone you support
Family members and trusted supporters can start an enquiry with the person’s knowledge and involvement.
Make a professional referral
Social workers, care coordinators, NHS teams, commissioners and other professionals can refer directly.
Want to talk first?
Ask the referrals team to contact you about housing. You only need to leave your own contact details.
Ask about housingWhat happens next
From first conversation to a considered decision.
Every referral is different. The process keeps the person involved while suitability, choice, care and housing are worked through.
Share an initial enquiry
Give us a concise picture of the person, their goals, support needs and preferred location.
Talk with referrals
We contact you to understand the situation, answer questions and explain the secure route for documents.
Assess suitability
The person and relevant supporters are involved while needs, risks, funding and available homes are considered.
Visit and plan
If SLS may be suitable, we arrange a visit and work together on the support, funding and move-in plan.
Suitability at a glance
Support shaped around the whole person.
SLS supports adults aged 18 and over. Suitability depends on the person’s assessed needs, wishes, risks, preferred setting, available homes and agreed funding.
- Mental health support needs
- Learning disability or autism
- Physical disability or complex health needs
- Substance use or recovery support
- Forensic or probation involvement
- Other complex needs that may be met in supported housing
Useful for the first conversation
Share the essentials, not the entire case file.
It is fine if some information is not available yet. Start with what you know and the team will guide you.
- The person’s goals, strengths and current support needs
- Preferred area, type of home and accessibility needs
- Contact details for involved professionals and funders
- Recent assessments and risk information, shared only through the secure route we provide
Registered and accountable
Clear credentials, independently verifiable.
Use the official registers to check our care registration and independently verified social impact.
Talk to referrals
Not sure whether SLS is the right fit?
Start with a conversation. We can discuss the situation, current availability and the information needed without committing to a placement.
Start a referral 07398 038 240 referrals@sls.org.uk
For initial enquiries only. Please wait for a secure transfer method before sending medical records, identification or detailed risk documents.
Common questions
Before you send an enquiry.
Yes. SLS welcomes enquiries from individuals and family members as well as professionals. The person being referred should be involved in decisions wherever possible. Funding and formal care arrangements may still need to be agreed with the relevant NHS or local authority team.
Include a short summary of current needs, goals, preferred location and the people already involved. Do not attach or paste medical records, identification, detailed risk assessments or other highly sensitive documents. The referrals team will explain how to transfer those securely if needed.
The referrals team reviews enquiries during working hours and will respond as soon as possible. The overall placement timescale depends on urgency, assessment, suitable availability and funding approval, so a move-in date cannot be guaranteed at the initial enquiry stage.
No. An enquiry starts a conversation. Any placement must be suitable for the person, reflect their wishes, have an appropriate available home and include confirmed care and funding arrangements.
Yes. Availability changes regularly across London and East Sussex. Call or email the referrals team with the preferred area and a short outline of support needs, and they can discuss the most relevant options.
Call the referrals team during working hours and explain the urgency. A referral route is not an emergency service: call 999 if someone is in immediate danger, or NHS 111 for urgent health advice when it is not an emergency.