Safe at home

Health and safety

Practical guidance to help residents recognise concerns, report problems early and know where to go when something feels unsafe.

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Start with the type of concern.

Use the closest topic below. If there is immediate danger, call 999 before contacting SLS.

Recognise common warning signs, take safe first steps and choose the right reporting route for a home-safety concern.

Know your building fire procedure, keep escape routes clear and tell staff promptly about damaged alarms, doors or other fire-safety concerns.

Stop using damaged equipment and report unusual smells, sparks, overheating, repeated power loss or exposed wiring straight away.

Recognise common signs, understand possible causes and report damp or mould before it becomes more difficult to resolve.

Tell someone you trust if you feel unsafe, threatened, pressured or exploited. Staff can help you raise a safeguarding concern.

Find out how SLS responds to antisocial behaviour and works with residents to keep shared spaces and neighbourhoods safe.

Explore practical adaptations that can reduce barriers and support safer, more independent living at home.

Related guidance

These pages explain common concerns in more detail and show how to report them.

Need more help?

Residents can speak to their support team, or use the contact form for a non-urgent housing or support question.