Managing your home
Repairs and maintenance
Report a problem, understand what information to provide and find the right route for urgent and routine repairs.
Report a Repair
Swift, Straightforward, and Attentive
Use the routes below to report a maintenance issue. The legal landlord or responsible repair provider will assess priority according to the risk, the repair obligation and the information available.
How to report a repair
Use the online support form at any time to describe the problem and provide your contact and property details. The team will follow up if photographs or more information are needed.
Report a repairCall 07508 817 615 to report a repair. The call will be handled under the current daytime or out-of-hours arrangements. Also check the emergency contact information in your tenancy, licence or property notice in case your legal landlord uses a different provider.
Email us at info@sls.org.uk with details of your repair requirements. Please include your contact details, property address, and any photographs to aid in our understanding of the issue.
You're welcome to report your repair in person to our team on site.
Emergency Repairs
If a repair presents an immediate risk to life, call 999. Otherwise call 07508 817 615 and follow the current out-of-hours instructions. Check your tenancy, licence or property notice because the named landlord may use a different emergency contractor.
What happens after you report a repair?
Acknowledgement
The responsible team records the report, confirms the available details and explains the next step.
Assessment
Certain repairs might necessitate a preliminary assessment visit. If so, we'll get in touch to arrange a visit at a time that suits you.
Scheduling the Repair
The responsible provider arranges access according to the repair priority, contractor availability and any safety requirements.
Completion
Report any remaining problem or concern using the repair reference and use the complaints route if it is not resolved.
Following up a repair
Keep the reference, appointment details and relevant photographs. If the condition changes or the risk becomes more urgent, contact the responsible repair provider again and explain what has changed.
If the repair remains unresolved, use the complaint route for the legal landlord or provider responsible for the work.
Frequently asked questions
What constitutes an emergency repair?
Emergency situations are those that present an immediate danger, such as significant leaks, electrical faults, or security breaches. If you're uncertain, please call our emergency number for advice.
Can I arrange for a repair to be done at a specific time?
Absolutely, we strive to accommodate your schedule as best as we can when organising repair visits.
What should I do if I'm dissatisfied with the repair?
Your satisfaction is paramount. Should you have any concerns, please contact us with your reference number, and we will promptly address your concerns.
Need Support?
Can't find the answer you're looking for? Our support team is here to help.
Contact Support