For residents
At home
with SLS.
Your home. Your everyday.
A little help when you need it.
Find practical advice for your home, care and wellbeing, and the right person to talk to.
Emergency help outside office hours
For an urgent issue outside office hours, call 020 3637 7590 and follow the current instructions. Also check your property notice, care plan, tenancy or licence because your service or legal landlord may use a different emergency contact.
If life is at risk, call 999.
Your home
Your legal landlord is the organisation named in your signed tenancy or licence. Use that document to identify who is responsible for rent, repairs and other landlord services.
Rent & service charge
How to pay, what your charges cover, and what to do if you fall behind.
How to payRepairs
How to report a repair and identify the provider responsible under your agreement.
Report a repairManaging your tenancy
Changes to your household, leaving the property, transfer requests.
Tenancy guideYour care
Your care and support is provided by Supported Living Services Ltd, regulated by the Care Quality Commission.
Your rights & raising concerns
We take complaints, safeguarding concerns and whistleblowing seriously. We will not retaliate against anyone for raising one.
Need to talk to someone?
Our office is open Monday to Friday, 9am to 5pm. For urgent issues outside those hours, use the emergency number at the top of this page.
Contact us