For residents

Managing your home

Clear information about your tenancy, payments, repairs and the practical details of looking after your home.

Browse this section

Get to the right housing guidance.

Choose the topic that best matches what you need to do today.

Report a repair, understand what counts as an emergency and find out what information will help the maintenance team respond.

Check the available payment methods, understand the reference details to include and find help with your current balance.

Use the online portal to view tenancy information, payments, documents, messages and maintenance updates.

Learn how SLS can consider practical changes that make a home safer, more accessible and better suited to individual needs.

Read the guidance about responsible pet ownership, permissions and keeping shared homes comfortable for everyone.

Understand how accommodation and support work together, and the responsibilities that come with having your own home.

Related guidance

These guides explain common housing questions and how to contact SLS when you need a direct response.

Need more help?

Residents can speak to their support team, or use the contact form for a non-urgent housing or support question.