Manage your home

Here, you'll find everything you need to know about managing your home, care and support.

Care and support services

General guidance on care plans, reviews and working with a support worker. Your agreed package controls.

Information on your rent, service charges, how to pay, and what to do if you are having financial difficulties.

How to report a repair, identify an emergency and find the provider responsible under your agreement.

The resident online portal is coming soon. Use the current contact routes in the meantime.

General guidance about managing a home. Your signed agreement and current property information control.

Find the resident feedback and involvement routes that are currently active.

Fire safety, gas safety, electrical safety, and everything you need to know to keep yourself and others safe at home.

Browse our library of helpful articles covering health, finances, employment, wellbeing, and more.

How to request an assessment and confirm consent, funding and property suitability for an adaptation.

What antisocial behaviour can include, how to report it and which organisation may be responsible.

How to recognise and report an adult safeguarding concern.

How to make a complaint, our complaints process, and how we learn from feedback to improve our services.